When data is fair game: Zoom stirs public backlash over policy to train AI on customer content
An update to Zoom’s terms of service raised alarm bells in August on social media, with users claiming it revealed the videoconferencing company was now tapping their online doctor visits and virtual happy hours to train artificial intelligence models. “Zoom terms of service now require you to allow AI to train on ALL your data — audio, facial recognition, private conversations — unconditionally and irrevocably, with no opt out,” read one widely-shared tweet this week that has since been deleted. “Don’t try to negotiate with our new overlords.” The company quickly responded with a blog post in early August...
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